1. Help Center
  2. MBA Lifecycle Surveys

What is the difference between Standard support and Premium support?

How can I get more assistance with my MBA Lifecycle survey? Who can I contact for help with my survey?

Percept Research offers two levels of support assistance:

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Standard Support: Submit tickets via our Social Support Platform

Schools receive assistance via our social support platform and self-service knowledge base. This user-powered community allows you to ask a question, share an idea, or report an issue.

Premium Support: Dedicated Phone & Email Support

Schools receive full-service expert phone and email support to answer any of your questions. Premium users will receive a special email address to send questions to our knowledgeable support team - we respond to email support requests within one business day if not sooner.

Please note that Premium Support is included in the First Year Development Fee for new users.

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Schools that wish to upgrade from self-service support to full-service dedicated support may do so by purchasing a fee package that includes Premium Support.