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  2. GME Lifecycle Surveys

Can I cancel my survey if my response rate is too low?

Can I receive a refund if my response rate is too low?

Unfortunately, no. Our fees are based on the staff time needed to set up the survey, field the survey to students/alumni, handle survey support inquiries, tabulate the results, conduct the analysis, and produce the reports requested.

If a study is started, we have already invested in setting up and managing the project. We will work with you to extend your project and employ response rate optimization strategies. We want your survey to be a success!