General Support

Articles not specific to a particular project or study.

• Why am I getting an invoice reminder when we have already paid?
• What is a matrix question?
• How to whitelist an Percept messages in Outlook?
• How can I whitelist Percept messages in Gmail?
• What are my options for paying for Percept Research surveys and services?
• What's difference between a survey and a questionnaire?
• What is a double-barreled question?
• Why was my account suspended for nonpayment of invoice?
• What is an Other (specify) question type?
• Why should I not include an other (specify) open-ended question in a grid/matrix question?
• We need your feedback via the survey not as an email response
• Why can I not use a generic or role-based email address in your form?
• What is Uniform Group Analysis (UGA)?