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Why should I not include an other (specify) open-ended question in a grid/matrix question?

We highly recommend avoiding the use of other (specify) questions in grid/matrix display.

Typically, surveys only receive a few responses to these types of ‘other’ (please specify) questions and asking a respondent provide a rating for an open-ended question creates respondent burden with little to no actionable value.

The ratings for these values are typically not reported as too few identical answers to an open-ended question ever occur.

Instead, if the objective is to include an ‘other’ catch-all qualitative question to determine if other response options should exist in future surveys or to determine if responses of high frequency are missing, we recommend adding a separate qualitative question (not in a grid format for quantitative rating).