Instructions on preparing an upload file are available using the ‘help’ link on the survey upload page. Common errors include:
a. Uploading in .xls format – to standardize the process and remove extraneous formatting from spreadsheet programs, the upload file should be in .csv (Comma Separate Values) format.
b. Incorrect header – to standardize the process the upload file must have a header row that exactly matches “FirstName,LastName,EmailAddress”
If you receive an error while uploading your email addresses, please submit a support ticket.
Please check out this short tutorial for instructions on how to prepare your contacts list (sample) for import:
Another issue that I have come across recently is extra columns in the sample. To ensure that this is not the case, please highlight Column D and hold down the SHIFT, CONTROL and right arrow button and delete all the columns that are highlighted. This will ensure any extraneous columns are deleted.