General Support

Articles not specific to a particular project or study.

• Why can I not use a generic or role-based email address in your form?
• We need your feedback via the survey not as an email response
• Why should I not include an other (specify) open-ended question in a grid/matrix question?
• What is an Other (specify) question type?
• Why was my account suspended for nonpayment of invoice?
• What is a double-barreled question?
• What's difference between a survey and a questionnaire?
• What are my options for paying for Percept Research surveys and services?
• What is a matrix question?
• Why am I getting an invoice reminder when we have already paid?
• What is the optimal number of 'top choice' options to include in a survey question?
• How do I resolve a declined credit card payment?
• How to add Percept Research to your Gmail allowlist?
• How to add Percept Research to your Outlook allowlist?
• What is Uniform Group Analysis (UGA)?
• Our institution is concerned about confidentiality and the use of data we submit in this survey. Which questions can we skip within this benchmarking survey?
• Opening the Shared Folder Link in a Private Window
• How does Percept Research ensure the deliverability of survey invitations?
• How do I test the Percept Research as a safe sender for the survey?
• What can we do to prevent our survey invitations from being blocked?
• What is a vCard?
• What is the Dynamic Topline Summary?
• Understanding Unipolar vs. Bipolar Likert Scale Questions
• Why are neutral responses not displayed in the top-2 and bottom-2 charts?